06 / 15AI events / web experienceFreelance consulting · Dubai
SaaS AI Platform Design System

Snapsight

Snapsight was sitting on a breakthrough AI product but their website was still telling the old story. I led a full redesign — new visual identity, design system, and conversion-optimised UX copy — that helped them close a 125% annual sales increase.

Client
Snapsight AI — $1M ARR SaaS, EventTech
My Role
Lead Product Designer · UX Copywriter
Timeline
8 weeks · Jan – Mar 2025
Tools
Figma · Framer · Google Analytics · Hotjar
Deliverables
Design System · Hi-Fi Designs · UX Copy · Dev Handoff
Snapsight — product overview
Snapsight / Selected product view
125%
Annual sales increase post-launch
34%
More demo request conversions
−9%
Bounce rate reduction
8wk
From brief to launched website
Problem
The website no longer reflected the product and enterprise buyers struggled to understand its value.
Ownership
Lead product design, UX copy, visual system, conversion hierarchy, and developer handoff.
Constraints
Reposition an evolving platform and launch the full redesign within eight weeks.
Outcome
125% annual sales growth, 34% more demo conversions, and 9% lower bounce rate.
01

The Brief

Snapsight AI had evolved significantly — from a post-event survey tool to a full AI-powered event intelligence platform. But their website still read like the old product. Enterprise buyers visiting the site were confused about what Snapsight actually did, and the demo request flow had a drop-off problem the team had been tolerating for months.

"Our product is genuinely category-defining now. Our website makes us look like a 2019 startup."
— Snapsight CEO

The ask was end-to-end: new positioning, a visual refresh, a scalable design system, and handoff-ready specs. Eight weeks, shipped.

I led the project solo, collaborating with Snapsight's marketing lead on messaging and their dev team for implementation review and Framer build.

Success looked like: a website that instantly communicated the AI value proposition to an enterprise EventTech buyer, drove more demo requests, and could be maintained and extended without me.

Original Snapsight homepage before the redesign
Before · Homepage with weaker hierarchy and dated visual language
Redesigned Snapsight homepage with dark theme and clearer positioning
After · New homepage with stronger positioning, contrast, and clearer CTA focus
02

Research & Strategy

🎯
Competitor Audit
Mapped 8 direct and adjacent competitors across EventTech and AI analytics. Identified gaps in how they communicated AI-specific trust signals to enterprise buyers.
🔍
Analytics Deep-Dive
Reviewed 6 months of GA4 and Hotjar data. Found that 71% of organic visitors left from the homepage without scrolling past the fold — a clear hierarchy problem.
💬
Stakeholder Interviews
Ran 5 interviews with the sales team to understand what objections came up most in demos, then designed the website to proactively address them.
03

Design Decisions

01
Positioning the AI Value Above the Fold

The original homepage opened with a generic tagline about "event insights." I restructured the hero to lead with the AI-specific outcome — what changes for the buyer after using Snapsight. The new headline tested significantly better in copy testing: clarity score up from 4.1 to 8.6/10 with target users.

02
Visual Identity: From Generic SaaS to AI-Native

The original design used a dated blue-and-white palette with stock photography. I developed a new visual system: dark-mode primary with a signature accent, custom data visualisation components as decorative elements, and a motion language that implied intelligence without being gimmicky.

Colour System Typography Scale Icon Library Motion Principles
03
UX Copywriting: Clarity Over Cleverness

Rewrote all body copy, CTA labels, and feature descriptions to focus on buyer outcomes rather than product capabilities. Replaced "AI-powered sentiment engine" with "Know exactly how your audience felt — instantly." Every CTA now states the next concrete step, not an abstract invitation.

04
Design System for Maintainability

Built a Figma component library the marketing team could extend without breaking the visual system. Created a Framer CMS structure so blog posts, case studies, and feature pages could be added by non-designers — reducing design dependency for content updates.

Figma Components Framer CMS Style Guide Doc
Snapsight product explainer showing how event sessions are turned into AI-generated content outputs
Product Story · Visual explainer showing how live event inputs turn into high-value AI outputs
Snapsight light-theme design system board with logo, colors, typography, and UI components
Design System · Core visual language covering logo, palette, typography, and reusable UI patterns
04

Results

Measured against 90-day pre-launch baseline. The redesign launched in April 2025.

125%
Annual Sales Increase
Attributed by the Snapsight team to improved website clarity and demo conversion improvements.
34%
More Demo Requests
CTA optimisation and clearer value hierarchy drove more qualified enterprise leads to the sales pipeline.
+19%
Session Duration
Visitors stayed longer and explored more pages — the new IA made the product story clearer to follow.

Have something in mind?

Let's make it work.

Ex-Founder, Product Manager & Designer. Based in Dubai.